EXFO Appoints ROOTS Communications as Asia Pacific Certified Service Center

(Business News & Technology News, 9 Oct 2008)

ROOTS Communications Pte Ltd is now a certified EXFO Asia Pacific Certified Service Center, after undergoing an extensive certification program by EXFO. ROOTS coverage in Asia Pacific for all repair and calibration services on EXFO products includes the following countries: Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand and Vietnam.

ROOTS will serve all EXFO customers in the above countries, emphasizing on quality repair/calibration services with the fastest turnaround time and best customer service. All measures are taken to ensure that the services performed by ROOTS meet EXFO's stringent requirements and follow their standard practices and guidelines.

"ROOTS value proposition as a solutions provider is sales and good service in whatever we do. I am honored and happy that EXFO's team shared the same vision. This will enable us to be closer to our customers as well as to continue our excellent service and response time to customers pertaining to repair or calibration services," says Koh Nai Lip, Vice President, ROOTS Communications.

"Our partnership with ROOTS follows EXFO's continual commitment to improve overall customer's satisfaction by offering first class after sales service as we have always promised and delivered," says Tan Koon Eng, Director, EXFO Asia Pacific Pte Ltd.

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