Frost & Sullivan Recognizes Avaya With 2009 Unified Communications Solution Provider of the Year

(Business News & Technology News, 25 Nov 2009)

Frost & Sullivan Best Practice Award-2009 2009 Unified Communications Solution Provider of the Year is presented to Avaya (China) Communication Co., Ltd. (Avaya) in the Chinese unified communications market in recognition of the firm's remarkable efforts toward the development of the market.

Unified Communications (UC) is the amalgamation of disparate communications systems. Unified communications applications improve enterprise user productivity and enhance collaboration by integrating and converging multiple enterprise communication channels. Unified communications applications are expected to be embedded and integrated into business processes and enterprise applications such as contact centers, supply chain, etc.

Revenues for the worldwide unified communications application and service markets reached $71.0 million in 2008, growing by a remarkable 294.0 percent over 2007. Given the still nascent nature of the unified communications applications market, we expect to see solid growth rates for several years to come.

According to Frost & Sullivan's research, increasing communications equipment providers have joined the unified communications market to provide all kinds of customized solutions. Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Avaya's unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications, customers can communicate effectively regardless of location or device.